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THEEAPINTHEGLOBALSPACEEmployeeAssistanceProgramsEAPsaregenerallywell-receivedaroundtheworld.GloballythegrowthofEAPsmirrorseconomicdevelopment.ForexampleincountrieswheretheinfrastructureismoredevelopedEAPsaremoredevelopedandincountrieswheretheinfrastructureisdevelopingEAPsareaswell.Andwhileservicedeliveryinless-developedcountriescanbechallengingitcanstillbeaccomplished.RussHagenCEOofChestnutHealthSystemsreportsthatglobalEAPservicedeliveryisverysimilartothatoftheUSandWesternEuropex1cTheyx19reusingablendedstaffnetworkafliateprovidermodelthatoperateswithasmallnumberofstafflocationswhilethevastmajorityofservicesarecontractedwithotherproviders.x1dAlthoughthereisatrendtowardorganizingEAPservicedeliveryaroundthesameregionsusedforbusinessunitsasingleglobalproviderisincreasinglybeingusedtodeployEAPservicesx14withgoodreasonultimatelypeoplearemoresimilarthandifferentinneedingandacceptingcareandtheexibilityofEAPsinadaptingtolocalinfrastructureallowsthemtoreachpeopleinneedwherevertheymightbe.MEETINGSERVICEDELIVERYCHALLENGESOrganizingaroundasingleglobalprovidermayalsorepresentawaytocombatoneofthebiggestchallengesinglobalhealthensuringprogramconsistency.x1cGlobalhealthmanagementcanbeapictureofinconsistencyx1dsaysDr.WolfgangSeidlheadofHealthManagementConsultingEMEAatMercer.x1cYouneedtodenethecentralgovernancestandardstoadheretoandthenadapttolocalsocio-culturalstructuresandthentakeintoaccountthevendorlandscape.x1dx1cGlobalhealthprogramsareusingablendedstaxcxcnetworkaxcfliateprovidermodelthatoperateswithasmallnumberoxcstaxcxclocationswhilethevastmajorityoxcservicesarecontractedwithotherproviders.x1d-RussHagenCEOChestnutHealthSystemsCross-borderhealthservicesarenotreadilyavailablewiththeexceptionofhealthinsuranceproductstheEAPandHRA.Thisimpactsthelevelofservicethatcanbeoffered.Acceptthatyoucannothavethesameprogramseverywherex14consistencywilltaketime.Promoteanevidence-basedapproachtocare.Itx19snotalwayseasytoknowhowculturalsubtletiesmightaffecttheprogramx14forexamplex1cface-savingx1dcannegativelyimpactprogramuse.AndHRmaybeconcernedthatinformationisbeingreportedbacktotheUSwhichcanmakeitdifculttogetsupporton-the-groundforhealthservices.Doyourresearchx14understandhowserviceswillbeviewedandacceptedlocally.Donx19tmakeculturalassumptions.AwellnessinitiativemayworkinFrancebutnotIndiax14andthatx19sokay.Youmayhavetotrainandcreateaproviderbasethatisattunedtolocalneeds.Besensitivetolocallawsandfears.CHALLENGECONSISTENCYCHALLENGEACHIEVINGCULTURALSENSITIVITYWHATCANYOUDOWHATCANYOUDOHerearesomesuggestionsformanagingservicedeliverychallenges